Sensitive. Responsive. You need to be both to stand out from the crowd.
In support of our company's Vision, Mission & Values, we aim to establish a customer centric approach by providing "Quality & Customer Friendly service". We unswervingly provide high quality services & are committed to continuous, long-term enhancement to meet customer needs in an exceptional way.
Benelave is supported by HSIL's national network of service centres. Locate the nearest service location & we will assist you: (dropdown of service centres)
M/S HSIL Ltd. C/O AP Shah & Co. Durga Estate, Near Aslali Bypass bridge, Bajrang Lane, Village Aslali, Ahmedabad
All India Benelave Customer care no.
Toll Free No*: 1800-200-7577
Direct No: 0124-3077577
Area Serving: Gujrat
*Service available in select cities
M/S HSIL LTD. #161,1st Floor, 1st Main,Sheshadripuram. Opp Hundai Service Station. Bangalore-560020.
M/s HSIL Ltd, Atishay Trade Link, 56/7, Lasudia Mori, SK-1 Compound, Near Mahindra Work Shop, Indore
All India Benelave Customer care no.
Toll Free No*: 1800-200-7577
Direct No: 0124-3077577
Area Serving: MP, Chhattisgarh
*Service available in select cities
M/s HSIL Ltd, 106 A,Sonkhiya Enclave, 2nd Floor,Vishwasaraiya Nagar, Triveni Nagar Mode,Gopal Pura By Pass, Jaipur
All India Benelave Customer care no.
Toll Free No*: 1800-200-7577
Direct No: 0124-3077577
Area Serving: Rajasthan
*Service available in select cities
M/S HSIL Ltd. 2 Red Cross Place, Kolkata 700001
All India Benelave Customer care no.
Toll Free No*: 1800-200-7577
Direct No: 0124-3077577
Area Serving: West Bengal & Northeast
*Service available in select cities
M/S HSIL Ltd. C2, Transport Nagar, Opst RTO Office, Lucknow
All India Benelave Customer care no.
Toll Free No*: 1800-200-7577
Direct No: 0124-3077577
Area Serving: Eastern UP
*Service available in select cities
M/s. HSIL LIMITED, Relience Compound, Vill.- Quadian, G.T.Road (West), Near Big Bazar Ludhiana (PB.)
All India Benelave Customer care no.
Toll Free No*: 1800-200-7577
Direct No: 0124-3077577
Area Serving: Punjab, HP, J&K
*Service available in select cities
M/S HSIL Ltd. Back Bay Reclamation, 14, Vasvani Mansion, D.W. Road, Opp. K. C. Collage, Church Gate, Mumbai 400020
All India Benelave Customer care no.
Toll Free No*: 1800-200-7577
Direct No: 0124-3077577
Area Serving: Mumbai & Navi Mumbai
*Service available in select cities
Nepal
Toll Free No*: 00977-1-552231
*Service available in select cities
M/S HSIL Ltd. Vastushree Complex, Office No 31, D Wing, First Floor, Hide Park, Bibewadi Pune 410037
All India Benelave Customer care no.
Toll Free No*: 1800-200-7577
Direct No: 0124-3077577
Area Serving: Pune and Rest of Maharashtra
*Service available in select cities
M/s HSIL Ltd, Samlog Bel Bagan, Near B K ITI Institute, Ranchi
All India Benelave Customer care no.
Toll Free No*: 1800-200-7577
Direct No: 0124-3077577
Area Serving: Bihar, Jharkhand
*Service available in select cities
Product Warranty
Brilloca Limited (hereinafter referred to as "the company'') guarantees to the purchaser that the products are warranted against any defect in manufacturing or faulty workmanship for the period mentioned below beginning from the date of purchase.
Warranty includes repairing of defective product/part/s and does not apply to damage resulting from abnormal use, misuse, abuse, neglect or accident.
Product
Warranty Period
Parts/Products Not Covered
Sanitaryware
1 Year
Accessories , Consumables, Seat Covers, Seat Cover Hinges, Fixing Accessories, any broken parts
Faucets
10 Years*
Limited warranty of one year on showers, health faucets and sensor faucets
*Includes
Faulty workmanship of internal fittings
Manufacturing defect on external body
Defects Not Covered
Scratch, stains, broken, improper installation done by non Brilloca Limited / unauthorized service personnel, defects due to misuse of product
Installation & Maintenance Services
Benelave products are built to last and are protected by our exclusive written warranties. With a highly responsive customer service team, fully trained technical staff and a fleet of 250 plumbers, Benelave customers can be rest assured of quick and reliable assistance.
Service Request Registration
FAUCETS
Faucets need to be cleaned with Normal water only on regular basis. No chemical or hard detergent compound to be used.
It is recommended to use light soapy water wherever the water quality is hard.
After wet cleaning (with water or light soapy water), the faucet needs to be wiped off with soft, dry cloth. Ensure that no water / water marks remain on the faucet.
If water droplets are left on the faucets for long, it will get oxidised & green / black spotting might happen in due course.
The aerator (water outlet) needs to be cleaned bi-monthly by removing it from the nozzle and washing under running water. This will help clean the aerator and maintaining the consistent water flow.
If possible, install exhaust fan in the bathroom to ensure moisture-free bathroom environment. This will help to maintain the life & shine of the faucets installed in the bathroom.
Sanitaryware
The hydraulic hinges of soft falling seat cover might get damaged if the soft falling seat is intentionally pushed for fast fall over time.
It is recommended to pre-flush before every use for better cleaning at later stage.
The care should be taken that the chemicals / cleaning compounds used for cleaning the sanitary / ceramic part are not coming in contact with the plastic parts / seat cover as it might result is spotting / yellow marking of the same over longer duration.
Ensure that the seat covers are not loosened over repeated long drawn usage as it might be detrimental to one’s safety.
Showers
The shower nozzles should not be cleaned with pins / nails / any pointed object as the silicon used for making shower nozzles gets ruptured / destroyed over longer usage of such cleaning mediums.
It is recommended to rub the silicon nozzles periodically / bi-monthly with bare hands / fingers to remove the dirt accumulation.
